EDOSG Operations Advisory Board

Maame Yaa “Maya” Yiadom

Board President & Director
Assistant Professor of Emergency Medicine Vanderbilt University

Dr. Yiadom is a board certified emergency physician and founding director of the ED Operations Study Group. Her primary training was as a health policy analyst in Princeton University’s Woodrow Wilson School of Public and International Affairs. She subsequently worked as a healthcare industry management consultant for CSC Global Health Solutions Group and as The Dean’s Office Chief of Staff at Drexel Medical School. She completed her medical education at Robert Wood Johnson Medical School, a Masters in Public Health at Harvard, and her emergency medicine residency at Mass General and Brigham and Women’s Hospitals at Harvard. She is a physician researcher with interests in patient care process and quality improvement for emergency cardiovascular disease patients. In 2014, Dr. Yiadom is currently a scholar in the Vanderbilt Emergency Medicine Research Training program sponsored by the National Heart Lung and Blood Institute’s K12 Training Program.

Jacquelyn Smith

Board Member
Director, Software Platform and Engineering Comcast Cable

Jacquelyn Smith is a Director in the Software Platform and Engineering Division of Comcast Cable, and has over 14 years of experience in operations and program management. She has been with Comcast for 7 of these years, and was previously the Senior Manager of Program Planning and Project Management for the Quality Assurance Team. She has worked as the Director of Information Technology at Hunter College in New York City, and as the Manager of Network Services, Operations and Program Management with Flextronics, in Dallas Texas. Jacquelyn received a BA in Communications from Seton Hill University and an MS in Instructional Technologies from Philadelphia University.

Teresa Chahine, ScD

Board Member
Research Associate, Harvard School of Public Health
Lebanon Program Advisor, Alfanar

Dr. Chahine is a Research Associate at Harvard School of Public Health, where she teaches Social Entrepreneurship for Health and Environment. She divides her time between Boston and Beirut, where she is the Program Advisor for Alfanar, a venture philanthropy firm supporting grassroots organizations in Lebanon. In her current role, Dr. Chahine focuses on measuring and scaling the social impact of non-profit organizations, and identifying novel mechanisms for financial sustainability. Previously, she served as Director of Strategy and Planning for The Systems Reform Group, a consultancy network targeting health and education systems reform in transitioning Asian countries. She has conducted public health research and training projects for the U.S. Environmental Protection Agency (USEPA) and United Nations Populations Fund (UNFPA); and served on the faculty of The Harvard University Extension School where she taught a Practice of Sustainable Development course.

Jennifer Caudle, DO

Board Member
Assistant Professor, Family Medicine
Rowan University’s School of Osteopathic Medicine

Dr. Caudle is currently an Assistant Professor in the department of Family Medicine at The Rowan University School of Osteopathic Medicine.  She is board certified Family Medicine Physician and was previously on the teaching faculty for the Johns Hopkins University/Sinai Hospital Residency Program in Internal Medicine in Baltimore, MD.  She is a frequent medical expert on Fox 29 and ABC in Philadelphia, as well as CNN and Dr. Oz on national TV.  Dr. Caudle graduated with Honors from Princeton University and earned her medical degree from The Rowan University School of Osteopathic Medicine.

Ryan Van Cleave, SSgt USAF

Board Member
Staff Sergeant, United States Airforce

Ryan Van Cleave is a retired United States Airforce Staff Sergeant. He has over 12 year of experience with military operations and management processes involved in KC-10, KC-135, J-Star and C-17 aircraft maintenance for combat. He oversaw a team of Airmen who handle 30 million dollars of federal equipment used to maintain KC-10 and C-17 jets and was in Operation Desert Storm. He has been stationed, deployed and on temporary duty assignments in North Dakota, The United Kingdom, Kyrgyzstan, Japan, Spain, Qatar, Hawaii, Guam and Diego Garcia. Through these experiences he has had direct involvement in system operations in high intensity and time sensitive situations.

Heather King

Board Member
Director, Program Delivery
Comcast Cable

Heather King is the Director of Program Delivery for Comcast Cable. She has over 13 years of experience in supply chain, vendor management and program management. Heather has been with Comcast for over 10 years, has been pivotal in developing several high value processes to streamline workflow and minimize costs. Her passion is working on technologies that connect people to their lives in meaningful ways. Previously Heather worked as an independent consultant specializing in Contract Negotiations and as a Procurement & Asset Manager for Excite@Home. Heather received a BS in Business Administration from the University of Montana with a focus on International Business Management.

Ansa Yiadom

Board Member
Director, Strategic Initiative, Global Procurement & Operations
Pfizer Pharmaceuticals

Ansa is the Director of Strategic Initiatives for Pfizer’s Global Procurement (GP) organization.  In this role he leads GP’s efforts in the areas of continuous improvement, innovation, communications, and professional development.  Ansa’s teams manage organizational communications, guide Six Sigma projects, develop innovation practices and culture within GP, and manage the training programs and resources for GP’s 700+ global colleagues.  In addition to leading these strategic initiatives, he directs Pfizer’s Corporate Supplier Diversity Program to ensure that small, minority, female, and LGBT-owned businesses have equal opportunity to compete for Pfizer’s business.

Ansa began his career in the pharmaceutical industry over 10 years ago, supporting clinical research and development trials at the legacy company Wyeth Pharmaceuticals.  After an initial focus on patient recruitment strategies within women’s health, held various positions in the areas of CR&D Services Outsourcing and Manufacturing Material Sourcing.  In 2007, he was named Director of North American Packaging Materials Sourcing for Wyeth Pharmaceutical’s Manufacturing Division, where he set cost reduction, and quality improvement strategies for packaging materials and suppliers.  After Pfizer’s acquisition of Wyeth in 2009, his role expanded to include Pfizer’s Global Packaging Materials Procurement Organization.  He held this position until he assumed his current role in August of 2011.

Ansa attended Swarthmore College, receiving a BA in Economics, and has expanded his education in the areas of Clinical Trial Management and Lean Six Sigma Methodology.  He is currently enhancing his organizational administration skills as a Masters in Public Administration candidate at Villanova University.

Christopher Jones, MD

Board Member
Assistant Professor of Emergency Medicine
Cooper University Hospital

Dr. Jones is a board certified emergency medicine physician on faculty at Cooper University Hospital. He has particular interests in emergency department operations and clinical quality measures. Dr. Jones completed his medical degree at the University of Michigan and his emergency medicine specialty training at the University of North Carolina. Most recently, he completed an administrative fellowship at Christiana Hospital.

David Snelling

Board Member
Associate Clinical Director of Nursing, Emergency Medicine
Cooper University Hospital

David Snelling has 12 years of nursing experience. He is currently an Associate Clinical Director of Nursing for Emergency Medicine at Cooper University Hospital. David has been instrumental in the reorganization of the patient admission processes, the development of a clinical decision making unit for in-hospital observation status patients, and the daily management of emergency department patient bed flow. He completed his undergraduate education at High Point University and his bachelors in nursing from Rutgers University. He is currently advancing his skills by obtaining an MBA.